ORDERS & PAYMENTS

Q - What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, Discover, American Express), as well as JCB, Diners, ELO, Shop Pay, Apple Pay, and Google Pay.

Q - Having trouble receiving your one-time code (OTP) with Shop Pay?

If you’re not getting the OTP, try checking out as a Guest instead. This often resolves temporary verification issues.

Q - How do I apply my Shikō Rewards discount?

Enter your code at Checkout in the field above your cart total (top-right corner). Click "Apply" to see the discount reflect immediately. Note: Only one code per order is allowed.

Q - How can I refer friends to Shikō?

Share your unique referral link via email, Facebook, or direct message! Both you and your friend will earn rewards. Learn more here.

Q - I haven’t received a response after 2 business days. What should I do?

We typically reply within 1–2 business days (Mon–Fri, excluding holidays). If you’re still waiting:

Check your spam folder for our reply.Add us to your contacts and resubmit your query here.

CANCELLING, RETURNS & DAMAGES

Q - Can I cancel my order or make changes?

Our team processes orders immediately after payment confirmation. Due to this, changes are only possible within a very short window before packing. Once your order is confirmed, it cannot be modified or canceled.

Q - What’s your return policy?

We want you to love your purchase! Here’s how returns work:

Eligibility: 30 days from order date.
Condition: Unopened or gently used (less than 50% product remaining). Empty items are not accepted.
Process: Submit a return request via our form.
Shipping options:
Convenience label: We’ll provide a label, but $7.50 will be deducted from your refund.
Self-shipping: Ship to 150 Stewart Pkwy, Greensboro, GA 30642 with a return slip (include name, order number, and reason).
Note: We aren’t liable for lost/damaged returns during transit.
Refunds: We’ll notify you within 14 business days of receipt. Approved refunds are issued to your original payment method within 3–5 business days, minus label costs (if applicable).

Q - Do you offer product exchanges?

For hygiene reasons, we don’t support direct exchanges. Please return the item for a refund and place a new order if needed.

Q - An item arrived damaged. What should I do?

Oh no! Contact us here with your order number, name, and a photo of the damage. We’ll assist you promptly.

Q - My package is missing an item. Where is it?

First, check your email for separate tracking updates (sometimes orders ship in multiple packages). If it’s still missing:

Confirm all inbox folders (including spam).
Submit a query here with your order details, and we’ll rush the missing item to you.

Important Note
All Shikō policies are subject to adjustment without prior notice. For real-time updates, refer to our Terms & Conditions.